24Hrs return or replace policy

FAQs

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at info@kitchenlogisticsnigeria.com or call us on +234 9070213500 Or +234 8118617700 between 8:00 am & 5:00 pm on all week days to get our immediate help

Registration
How do I register?


You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information

Are there any charges for registration?
No. Registration on kitchenlogisticsnigeria.com is absolutely free.


Do I have to necessarily register to shop on Kitchen Logistics?


You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Kitchen Logistics account.


Account Related
What is My Account?


My Account is the section you reach after you log in at kitchenlogisticsnigeria.com. My Account allows you to track your active orders, see your order history and update your contact details.


How do I reset my password?


You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password.


Payment
What are the modes of payment?


You can pay for your orders on kitchenlogisticsnigeria.com using the following modes of payment:
a. Online payment accepting all Nigerian debit cards (VISA / MasterCard / Verve).
b. At any of our POS Terminals, either at our fulfillment centers or the mobile ones used by our Marketing and Sales team.

c. Direct Bank Transfer into any of our accounts:

    Account Name: Kitchen Logistics Multi Links Limited

    Guaranty Trust Bank : 0240415810

    United Bank for Africa : 1020417384

    Zenith Bank : 1010354165

Is it safe to use my credit/ debit card on kitchenlogisticsnigeria.com?


Yes, it is absolutely safe to use your card on kitchenlogisticsnigeria.com as our website has a SSL certification. You will find a "Padlock" symbol on our payment page when you are about to make payment which means that our website is secure and we do not have access to your confidential bank details.


Delivery Related
When will I receive my order?


Once you are done selecting your products and click on checkout, your order will be delivered to you within 48hours.


How are the fruits and vegetables packaged?


Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to make sure it corresponds with what is in your cart online


How will the delivery be done?


We have a dedicated team of delivery personnel and a fleet of tricycles operating across the city which ensures timely and accurate delivery to our customers.


How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.


How much are the delivery charges?


Delivery is free for orders above  10,000. For any orders below that, we charge a sum of  400 for delivery around Ibadan while Other states attracts a delivery charge of  ₦ 750


Do you deliver in my area?


You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.


Do you do same day delivery?


We do same day delivery for selected items provided you place your order before 11 a.m on the day you want delivery.

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